Overview
University Hospitals CompCare's mission is to prevent and manage disability
from workplace injuries and illnesses and facilitate a safe, timely
return-to-work. We work closely with, and provide services to,
employers, injured workers, medical providers and the Ohio Bureau of
Workers' Compensation.
We assign our staff of customer service representatives, nurse case
managers and provider relations representatives to work in
cross-functional teams that serve specific client employers. As a
result, employers and employees always get personalized customer
service. Our teamwork reduces their administrative burden and helps
control workers' compensation costs.
University Hospitals CompCare's services cover five areas:
- Customer service, which
consists of general administrative functions such as coordinating
the claim-filing process and facilitating communication among
participants in the medical management process.
- Case management, which
includes reviewing proposed medical procedures, and facilitating
effective treatment, rehabilitation and return-to-work.
- Provider relations, in
which University Hospitals CompCare works behind the scenes with doctors,
hospitals and other providers to facilitate the billing and
payment process.
- Training and education,
under which we provide client seminars and site visits,
educational guides, handbooks and fact sheets, and
a quarterly newsletter.
- Information services, which
include the Web site, an information management system for
claims-tracking, and claims data reports for employers.
That's what University Hospitals CompCare does; how we do it - with teamwork,
personalized service and efficiency - sets us apart from all other
state-certified workers' compensation managed care organizations
in Ohio.
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