Our People
At University Hospitals CompCare, our people's commitment and approach to customer service set us apart from all other workers' compensation managed care organizations in Ohio.
University Hospitals CompCare's staff is organized into teams, in which a
particular customer service representative, nurse case manager
and provider relations staff member are assigned to work
with specific employers. Every time a customer calls University Hospitals CompCare
at 1-800-818-7273, he or she can expect to talk to a staff member who
knows that industry, company and situation.
Each team member has specific areas of expertise and responsibility:
- Customer service representatives are the main point of contact and
are responsible for filing first reports of injury with the state.
Service really is their middle name. Read more about our
customer service.
- Case managers, who are registered nurses and certified case managers,
take the lead
on the medical management process, and return-to-work and transitional
duty programs. Read more about our
case management.
- Provider relations representatives work closely with doctors, hospitals and other
medical providers to facilitate the billing and payment process.
Read more about our
provider relations.
Our team approach reduces employers' administrative burden and facilitates safe and timely treatment, rehabilitation and return-to-work for injured workers.
Our provider network
University Hospitals CompCare features a medical provider network that consists of more than 3,500
health care professionals and organizations, including 2,000 primary care physicians, in all 88
Ohio counties. As an affiliate of University Hospitals Health System, University Hospitals CompCare has
devised its network to include many of the leading providers in the state and representing
virtually every discipline and specialty. As a result, injured workers usually seek care from
within the University Hospitals CompCare network, although they have the option of choosing other
BWC-certified providers that are outside the network. Click to find a provider in your area.
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