Employee's Guide to Handling On-the-Job Injuries

Welcome to University Hospitals CompCare

Dear Employee:

Welcome to University Hospitals CompCare, your company's workers' compensation Managed Care Organization (MCO). We are honored that your employer has chosed us to serve your workers' compensation health care needs. If you are ever injured on the job, you will not have to go through treatment alone. University Hospitals CompCare will help you return to good health and get back in shape for work as smoothly as possible. We have and exemplary record of disability management, customer service and facilitating a timely, healthy return-to-work.

We pledge to provide you and your co-workers with the highest quality, personal service. This means:

• High-quality and compassionate medical care for work-related injuries
• Timely access to appropriate treatment to facilitate recovery and successful return-to-work
• A comprehensive, BWC- credentialed network of health care providers
• A customer service line, 1-800-818-7273, where you can talk to a customer service representative or nurse case manager who knows your specific case
• Online access to your claims data and related information through our full-service Web site, www.universitycompcare.com
• Regular updates to your employer concerning your recovery and return-to-work status.

University Hospitals CompCare will guide and support you through the process, helping you make all the connections you need to obtain appropriate medical care and treatment. This includes providing direct reim-bursement to your provider for all University Hospitals CompCare-authorized, BWC-allowed, work-related medical claims. We're here to help you with your work-related health care needs so you can concentrate on getting well.

Sincerely,

Richard W. Hammond
President, University Hospitals CompCare